Support

How can we help?

Email us at info@hearthenvale.com and a real person will get back to you. Include your character name and what device you're playing on, and we can help faster.

Subscription and billing

HearthenVale costs from $0.99 a month after a 7-day free trial, billed through your Apple ID.

Manage or cancel: on your iPhone or iPad, open Settings → your name → Subscriptions → HearthenVale.
Cancel at least 24 hours before your trial or billing period ends to avoid the next charge. You keep playing until the period you've paid for ends.
Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Report a player or message

Every player and every chat message has a report button in the game, and you can block anyone. Reports go straight to our moderators.

For anything urgent or serious, also email us with the player's name and what happened.
Lost goods to a bug or exploit? Tell us when and where, and we can check the records and restore them.

Your account and data

Delete your account in the game under Settings → Delete account. Deleting doesn't cancel an Apple subscription, so cancel that separately.
To get a copy of your data or ask a privacy question, email us. Privacy Policy →

Before you write

Can't sign in? HearthenVale uses Sign in with Apple. Make sure you're signed in to the same Apple ID you started with.
Lost connection? The game reconnects on its own within a few seconds and never repeats an action you already took.
Notifications not arriving? Check Settings → Notifications → HearthenVale.

Questions about how the game works? The FAQ covers the basics, and each section of this site goes into detail.